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Return and Refund Policy
Last Updated: 18-03-2025
Thank you for shopping at Sonalis Art. We take pride in the quality and originality of our artworks. Our goal is for you to be completely satisfied with your purchase. Please review our policy below for details regarding returns, refunds, and cancellations.
Time Frame:
You may request a return or refund within 14 days of receiving your artwork. After this period, unfortunately, we cannot offer a refund or exchange.
Eligible Items:
Returns are accepted only if the artwork is defective, damaged, or does not match the description provided at the time of purchase.
Non-Returnable Items:
Initiating a Return:
To begin the return process, please contact our customer support at [email protected] with your order number and a detailed description of the issue.
If applicable, include clear photographs of the defect or damage.
Approval:
Once your return request is reviewed and approved, we will provide you with detailed instructions for returning the artwork.
Please note that you will be responsible for the cost of return shipping unless the return is due to our error.
Inspection:
Upon receiving your returned artwork, we will inspect the item to ensure it meets the return criteria.
Processing:
If your return is approved, a refund will be processed via your original payment method. Please allow a few business days for the refund to reflect in your account.
Non-Refundable Costs:
Shipping and handling charges are non-refundable.
Order Enquiries:
If you have placed an order enquiry but have not confirmed your order, you may cancel the enquiry without penalty.
Post-Confirmation:
Once production of your artwork begins or once you have received the artwork, cancellations may not be possible, or a partial refund may apply based on the production stage.
We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
If you have any questions or concerns regarding our Return and Refund Policy, please contact us at:
By purchasing from Sonalis Art, you agree to the terms outlined in this Return and Refund Policy. Thank you for choosing Sonalis Art, where every brushstroke brings you closer to nature and beauty.
